-Machine is not turning on. Power lights on the machine are off after pressing the switch on buttons.
Ensure the machine is connected to the power source and switched on.
-Coffee is not being produced or extracted very slowly.
Check water level, top up with fresh water and ensure the tank is inserted correctly.
-I have emptied the capsule draw of capsules but the warning light is still flashing.
Clear all contents in the draw, such as coffee waste and water.
-Capsule does not fit into the capsule holder or capsule jams in the housing area.
Open and close the opening lever, to clear. If a capsule is stuck on spike plates, gently push the capsule to release. Do not place foreign items into the machine.
-Experiencing water leaks at the front and rear sides of the machine.
Tank may not be inserted correctly or may be damaged. Check capsule draw is emptied and inserted correctly.
-For appliances overheating or electrical circuit failures.
Try to power the machine off by disconnecting the power plug for at least 10 seconds then re-connect it. Power the machine on and check.
If you continue to face an issue with your machine. Please report on our Technical Support page.